Refund policy
At VANTÉRA, we aim to ensure every order meets the highest standards. If you are not completely satisfied with your purchase, please review the policy below.
Returns Window
Returns and exchanges must be requested within 7 days of receiving your order. Requests made after this period may not be accepted.
Eligibility for Returns
To qualify for a return or exchange, items must:
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Be returned within 7 days of delivery
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Be unused and in original condition
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Include all original packaging, accessories, and documentation
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Show no signs of wear, damage, or alteration
Items that do not meet these conditions may not be eligible for return or refund.
Faulty or Damaged Items
If your item arrives faulty, damaged, or defective, please contact us within 7 days of delivery.
In these cases, we will arrange a replacement, exchange, or refund where appropriate.
Customers may be asked to provide photographic evidence to help us assess the issue.
Exchanges
We offer exchanges on eligible items within the 7-day return window.
Once your exchange request has been submitted, please allow 2–3 business days for our team to review and process the request.
Replacement items will be dispatched once the original item has been received and approved.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please note that processing times may vary depending on your payment provider.
How to Request a Return or Exchange
To request a return, exchange, or report a faulty item, please contact:
Client Services
Please include:
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Your order number
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A brief description of the issue
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Photos if the item is faulty or damaged
Important
VANTÉRA reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.